Operations & process design
Find where time and money leak out of daily work, and replace it with a process people actually follow.
- Workflow mapping and cleanup
- Consistent standards across locations
- Staff onboarding and training materials
For owner-run, multi-location businesses
Steady systems for businesses ready to grow.
Operations consulting and custom systems for owner-run businesses with more than one location, a busy front counter, or a team that has outgrown spreadsheets. I map how your work actually flows, fix what slows it down, and build the tools your team needs.
Who I work with
Sirenia is a good fit if any of this sounds familiar
You run more than one location, and each one does things a little differently.
Your team runs on spreadsheets, group texts and sticky notes.
Customers call just to ask where their order is.
You can't see last week's sales and costs without digging through three systems.
Services
Advice when you need it. Working tools when advice isn't enough.
Most consultants hand you a plan. I help you plan and then build the systems that carry it out.
Websites & client portals
Give your customers a place to place orders, check status and get answers without calling you.
- Business websites
- Order submission and tracking
- Self-service customer support
Dashboards & integrations
Connect the tools you already pay for so the numbers you need are in one place, updated on their own.
- POS and QuickBooks connections
- Multi-location reporting
- Automated weekly reporting
How we work together
A clear path from "this is a mess" to "this just works."
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Listen
We talk through how the business runs today, what frustrates your team, and what you want to change.
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Map
I document the real workflows, find the bottlenecks, and propose a plan with clear priorities.
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Build
We fix the process and build the tools it needs, whether that's a portal, a dashboard or a new routine.
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Support
I train your team, watch how it works in practice, and adjust until it sticks.
Current work
What I'm building right now
A client portal that replaces phone-and-email ordering
A new customer-facing website with a secure portal where clients submit parts orders and track them in real time, so the team spends less time answering "where's my order?"
WebsiteClient portalOrder tracking
One dashboard for sales and costs across every location
An operations dashboard for the owner that pulls POS and QuickBooks data together, along with streamlined processes that keep all three locations running the same way.
DashboardPOS APIQuickBooks APIProcess design
Ways to work together
Pick the kind of help that fits where you are
Every engagement starts with a free 20-minute call. If it's a fit, you get a written proposal with a clear scope and price before any work begins.
Operations assessment
A short, focused review of how your business runs today. You get a written plan with prioritized fixes you can act on, with or without me.
Best for: knowing something's off but not sure where to start.
Project
A defined build with a set price, such as a client portal, an operations dashboard, or a cleaned-up process with training for your team.
Best for: a specific problem you want solved.
Monthly support
A set amount of my time each month for improvements, upkeep of the tools I've built, and a second set of eyes on operations.
Best for: keeping things running smoothly as you grow.
No surprise hourly bills.Projects are quoted as a fixed price after we scope them together, so you know the cost before you commit.
FAQ
Common questions
Do I need to replace my current software?
Usually not. I start with the tools you already pay for, like your POS and accounting software, and connect them so they work together. New tools only come in when they clearly save you time or money.
What does it cost?
It depends on the scope. After a free intro call, you get a written proposal with a fixed price for projects, or a set monthly rate for ongoing support. You'll know the cost before any work begins.
How long does a project take?
It depends on what we're building. Your proposal includes a timeline, and you'll see progress along the way rather than waiting for a big reveal at the end.
Do you only work with Florida businesses?
No. I'm based in Florida and work with clients across the U.S. All of my work is done remotely, through video calls, shared documents and screen sharing, so your location is never a barrier.
What happens when the project is done?
You own everything I build. Your team gets training and plain-language documentation, so you aren't dependent on me. If you want ongoing help, monthly support is available.
Leadership
Alex Plainte
Founder & Principal Consultant
I started Sirenia Operations to give owner-run businesses the kind of systems larger companies rely on, built by the same person who listens to your team and designs the plan.
Support & operations leadership
Systems builder
Florida-based · serving clients nationwide
Biography
Why I do this work
I've spent my career leading the teams that keep customers happy and businesses running, most recently as Product Support Manager at PetDesk, and before that in public safety technology and higher education.
In every role I saw the same problems: customers waiting on answers, information scattered across too many places, and processes that only worked because one person remembered them. Instead of waiting for someone else to fix them, I learned to build the fixes myself.
The owners I work with now face those same problems with a fraction of the staff. Sirenia brings them the planning and the tools, without the price tag of a big consulting firm. You work with me directly, from our first conversation through launch and beyond.
Leadership approach
What you can expect from me
I start with your team
The best process comes from the people who do the work every day. I listen to them, not just to the owner, before I change anything.
You own what I build
Everything comes with training and plain-language instructions, so your team can run it without calling me.
Steady beats flashy
Like the manatee my company is named for, I aim for calm, reliable operations: fewer surprises, clearer numbers, less firefighting.
Expertise
What I bring to your business
Where I can help
Faster customer response
Smoother daily workflows
Staffing & scheduling
Consistency across locations
Training new hires
Online ordering & tracking
Connecting your software
Sales & cost reporting
Practical use of AI
Why "Sirenia"?It's the scientific name for manatees, Florida's steady, gentle giants. That's how good operations should feel: calm, dependable, and quietly powerful.
Tools I have built for teams
- Staffing and scheduling toolShowed managers in real time how busy the team was and where they were short-staffed.
- AI assistant for customer requestsSorted incoming customer questions and suggested answers, so the team could respond faster.
- Self-service help assistantAnswered common customer questions instantly, before anyone had to pick up the phone.
- Training and onboarding platformBrought new hires up to speed with consistent, trackable training.
Let's talk
Tell me what's slowing you down.
A short conversation is usually enough to know whether I can help. No pitch deck, no pressure.
Email
alex@sireniaops.com
Prefer to talk?
Book a free 20-minute call
Based in
Florida · working remotely with clients nationwide